ONLINE – Expert Group Meeting – Smart Maintenance

Addressing customer needs in a smart way – an end-to-end case study for Condition-Based Maintenance of Laboratory Equipment

Ensuring reliability while minimizing downtime of laboratory analyzers is not just a convenience – it is critical to maximizing a lab’s success and upholding the standard of patient care to which labs aspire. Joining forces with Roche Service Representatives allowed the Roche data science team to empirically test and refine algorithms that prevent replacing a crucial part of the instrument when it is not broken. With this unnecessary instrument downtime is minimized because troubleshooting is eased while reliability is ensured. A staggered roll-out of the algorithm will not only allow the users to provide continuous feedback but will also allow for customized communication, training, and organizational change management creating enthusiasm and buy-in of the people.