APMS 2021 Conference Special Session/Track on Integrated Manufacturing & Service Operations Management for Product- Service Systems
Over the past 12-months there has been an acceleration of the use of digital within the PSS context as remote forms of support have been developed and deployed in the field allowing new collaborative approaches that support value cocreation. This shows new models of integration of manufacturing operations and service management initiatives, enabled by digital that allow these formats to be delivered. Specifically, the implementation of new formats of digitally-enabled value propositions supports innovative forms of asset management, operations and maintenance during the product-service lifecycle. This leads companies to capture new aspects into their product-service system and allows conversions, modifications and upgrades to extend the asset’s overall useful life with both a sustainable and circular view. Different analytical tools can enable new value propositions as well as improving service experience and operational efficiencies. Moreover, the new digitalized solutions help create the ideal conditions to allow the integration of third-party services; namely, system installers, maintenance-focused supplier or existing business partners (e.g. agents or distributors), who may provide service on the operational assets in place of either the customer or the manufacturer.
With the advent of new forms of integrated value propositions focusing on product-service life-cycle, process support services, asset efficiency services or processes delegation services, may thus mean that the traditional PSS models (e.g., Tukker) might no longer be valid in their existing forms. However, additional studies are needed to find new integration schemes, that support the development of emerging business modes, their value propositions, as well as to identify the best underlying technologies. This special session aims to explore different forms of integration within a product-service system context. The objectives support the aim are to:
- develop new frameworks to describe integrated value proposition within a PSS context;
- understand and characterize different digitally-enabled value propositions;
- identify how new technologies enable new value propositions;
- describe how to better integrate circular economy aspects into the existing value propositions and business models.
Qualitative and quantitative papers are requested for this session rather than literature reviews.