Manufacturing data is most valuable when it creates connections across systems and companies. This lunch shows how MES can leverage data from ERP and shopfloor levels to enable collaboration & transparency in production. Using the EuProGigant “Part Matching” use case, Clemens Neuwirth illustrates how shared data can unlock new efficiencies and value creation within manufacturing networks.
Clemens Neuwirth Team Lead Digital Enterprise Core Consulting & Engineering concircle Schweiz AG
Online, Participants get an access link after registration. Number of places limited.
The Smart Service Summit 2025 invites academics, industry leaders, and practitioners to explore how smart services, AI, digitalisation, and data-driven innovations contribute to value co-creation and sustainability in manufacturing, logistics, mobility, smart cities, and finance. As industries continue to evolve, the shift towards service-driven business models is gaining momentum. In this context, modular service platforms are becoming increasingly relevant, providing flexibility, adaptability, and opportunities for service innovation. These platforms enable firms to integrate digital solutions, optimise service delivery, and enhance co-creation within dynamic ecosystems. This year’s summit will connect academic research with real-world industry challenges, focusing on smart services as key enablers of business innovation, sustainability, circular economy reporting, and future-ready ecosystems.
iii. Sustainability Reporting & “People, Planet, & Profit”
Corporate Sustainability Reporting
Data Analytics for Sustainable Decision-Making
AI’s Role in Green Service Innovation
Sustainable Service Models via Digital Platforms
iv. AI, Ethics, and Service Innovation
AI and Human-Centric Service Models
Responsible AI and Governance
Regulatory Challenges in AI-Powered Services
Governance and Openness in Digital Service Ecosystems
Contributions are expected to be rigorously researched and provide new insights into the challenges and opportunities presented by digital technologies and AI in the context of value co-creation. All submissions will undergo a peer review process, with accepted papers to be included in the conference proceedings published by Springer.
As with previous years, we are looking for early-stage research and will publish the proceedings with Springer again. Furthermore, we will use industry to set the scene and the context from their position and follow them with impactful academic presentations.
14.07.2025 – Abstract Submission Deadline 21.07.2025 – Notification of Acceptance 21.09.2025 – Full Paper Submission Deadline
Abstract Submission: Submit via [EasyChair https://easychair.org/cfp/S3-2025] Full Paper Length: Up to 12 pages (including references, APA style) Double-Blind Peer Review: All papers will undergo rigorous peer review before publication. Conference Proceedings: All accepted papers will be published by Springer and indexed.
Acceptance of papers is based on the full paper (up to 12 pages in length, including references). All papers will be peer-reviewed and published by Springer.
The presentation will show the conceptual possibilities and concrete examples from ZHAW projects. We discuss the opportunities and challenges of using generative AI in the customer lifecycle. Examples include content creation automation and the use of co-pilots in customer service.
PD Dr. habil. HSG Jochen Wulf ZHAW Engineering Institut für Datenanalyse und Prozessdesign
Prof. Dr. Frank Hannich ZHAW Management and Law Fachstelle Customer Management & e-Commerce
Online by Microsoft Teams, Participants get an access link after registration. Number of places limited. See also the flyer for more information.
Save the date! The data innovation alliance and Innovation Booster Artificial Intelligence invite you to participate in the Expert Day, hosted by Center of Research & Methods of HWZ Hochschule für Wirtschaft Zürich. We are excited to bring together three Expert Groups (EG): EG Industrial AI, EG Smart Services, and EG Governance for Growth with Data & AI.
Join us for an insightful afternoon with presentations, engaging discussions, and potential collaborations. Don’t miss the opportunity to connect with experts and exchange ideas and experiences.
The detailed program will follow shortly.
Agenda
Prof. Claude Meier (Leiter Center for Research & Methods HWZ) Sven Remke (Managing Director data innovation alliance)
Innovation literature mostly talks about radical innovation, significant steps that transform markets. Still, most of the innovation is happening incrementally. New product versions are released with new features, serving the existing market. In this talk, I will present a few thoughts on changing one’s viewpoint. Seeing things from a different angle may help to discover new approaches to customers’ challenges. How this relates to Monty Python remains to be seen.
During the coffee break you’ll have the opportunity to join one or more posters sessions with the following topics:
How to make AI usable for trends and developments in Banking & Finance (e.g. for Open Finance)?
How to automatise qualitative content analysis with AI? Basis: A study done to climate communication of Swiss companies.
Actual AI-based research projects at HWZ.
We are looking forward to exciting discussions.
Would you like to explore how AI can drive innovation in your industry? Join us for the first meeting of the new “Industrial AI” Expert Group.
What is on the program? ⚙️ Learn how the Innovation Booster facilitates collaboration and accelerates industrial AI solutions. ⚙️ Hear from companies that have successfully leveraged the AI Booster in past and ongoing projects. ⚙️ Engage in an interactive session to assess your company’s AI potential and explore new ideas.
We are looking forward to meet you there!
Biruk, Maik, Thomas, Manuel and Lilach
The Expert Group “Smart Services” will have an ideation session, with Gerrit Schatte from Kistler moderating the discussion about the following topics:
Software / services as upselling product for hardware
Software / services as enablers to sell hardware in the system network at all
Almost any physical product sold in the EU may soon require a digital counterpart that provides access to data on materials, recycling, supply chains, and production. In just two years, this will apply to the first product group: batteries.
What can we expect from the digital product pass in Switzerland? Join us for an interactive session with Peter Krummenacher from Bloqsense, where we will explore challenges, requirements, opportunities, and the potential of data governance.
Gerrit Schatte Lead Projects / Biz Dev Innovation Lab
We are excited to showcase how Kistler applies digitalization for efficiency gains, securing customer satisfaction and opening new market opportunities. We will explore the role of service operations for Kistler as an equipment manufacturer, the use of process mining for increasing process efficiency as well as the role Kistler’s Innovation Lab for implementing solutions addressing new markets. The event will be rounded off with a factory tour and a chance to network during an apéro.
The 2024 Smart Services Summit invites academics, industry experts, and practitioners to explore the transformative impact of digital technologies and artificial intelligence on value co-creation within service ecosystems. This year’s theme emphasizes the critical intersections between technology and collaborative value-creation processes, highlighting how these elements reshape business models, customer experiences, and service management.
Topics of Interest:
Digital Facilitation of Value Co-creation: How digital tools and platforms enhance value co-creation between providers and consumers.
AI-driven Innovations in Service Design: Exploring AI’s role in developing new service offerings and enhancing interaction between actors
Automating Customer Engagement: The impact of automation and AI on customer engagement strategies and outcomes.
Data Analytics in Value Perception: Using analytics to understand and enhance how different beneficiaries perceive and measure value.
Data Analytics for Sustainable Value Co-creation: Reconciling business and societal value co-creation with data and analyses.
Balancing value creation between individuals and organizations: Value for business organizations as an enabler or counterpart to value for individuals inside or outside (e.g. customers)
Integrating AI with Service-Dominant Logic: Application of service-dominant logic in AI-driven service environments to foster collaborative value creation.
Ethical Considerations in AI-enabled Services: This section addresses the ethical implications of using AI in service delivery, particularly regarding privacy, transparency, and equity.
Case Studies on AI and Value Co-creation: Real-world examples of successful AI applications that have led to innovative co-creation practices.
Value from regulations: New EU regulations on data ownership in B2B and B2C markets offer the opportunity to improve data governance and lead to value co-creation.
Contributions are expected to be rigorously researched and provide new insights into the challenges and opportunities presented by digital technologies and AI in the context of value co-creation. All submissions will undergo a peer review process, with accepted papers to be included in the conference proceedings published by Springer.
As with previous years, we are looking for early-stage research and will publish the proceedings with Springer again. Furthermore, we will use industry to set the scene and the context from their position and follow them with impactful academic presentations.
Smart Services Industry 4.0 Product-Service Systems Value Co-creation Service Quality Service Science Service Design
Submission procedure
i. Write a short abstract: https://easychair.org/conferences/?conf=3s2024 ii. Short abstract submission: 1 July 2024 iii. Notification of acceptance: 14 July 2024 iv. Full paper submission: 14 September 2024 Acceptance of papers is based on the full paper (up to 12 pages in length, including references). All papers will be peer-reviewed and published by Springer.
Templates
There is no template for the abstract. Word template for the papers: https://bit.ly/4aV5hRd For initial submission, please submit only a PDF without author details. For final submission, please submit both PDF and DOC versions. Our conference will use APA style for references and papers will be limited to 12 pages.
Proceedings from 2023
The proceedings from 2023 will be published in June 2024.
Chris Bochsler from Cando uses a practical example in the field of energy management to show how AI enables new, smart services. Both customer documents and real-time data are linked to an LLM (RAG) in order to achieve even more relevant results. This with full consideration of data protection and privacy.
Key Speaker
Christoph B. Bochsler Managing Partner Cando
Online, Participants get an access link after registration. 25. April 2024, 11.45h – 12.15h
This talk gives an overview of how MYBLUEPLANET uses the ClimateActionsApp as a tool to ignite and track individual actions for a more sustainable way of living. MYBLUEPLANET is a Swiss NGO with the mission to take individual and collective action against climate change.
Key Speaker
Noah Gunzinger Managing Director MYBLUEPLANET
Online by Microsoft Teams, Participants get an access link after registration. Registration is open until Monday, January 9th, 2024
MYBLUEPLANET: An association for climate protection in Switzerland
In this short presentation, examples of applications of data in manufacturing companies will be shown along with some concrete examples together with the approach of how data was used to improve products and processes. Key Speakers
Dr. Sebastian Domaschke Managing Consultant
Dr. Christof Niemann-Mall Senior Consultant
Registration is open until Thursday, September 28. Participants will receive an access link after registration. See also the flyer for more information.
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