Tag: Smart Services

APMS Conference

APMS 2021 Conference Special Session/Track on Integrated Manufacturing & Service Operations Management for Product- Service Systems

Over the past 12-months there has been an acceleration of the use of digital within the PSS context as remote forms of support have been developed and deployed in the field allowing new collaborative approaches that support value cocreation. This shows new models of integration of manufacturing operations and service management initiatives, enabled by digital that allow these formats to be delivered. Specifically, the implementation of new formats of digitally-enabled value propositions supports innovative forms of asset management, operations and maintenance during the product-service lifecycle. This leads companies to capture new aspects into their product-service system and allows conversions, modifications and upgrades to extend the asset’s overall useful life with both a sustainable and circular view. Different analytical tools can enable new value propositions as well as improving service experience and operational efficiencies. Moreover, the new digitalized solutions help create the ideal conditions to allow the integration of third-party services; namely, system installers, maintenance-focused supplier or existing business partners (e.g. agents or distributors), who may provide service on the operational assets in place of either the customer or the manufacturer.

With the advent of new forms of integrated value propositions focusing on product-service life-cycle, process support services, asset efficiency services or processes delegation services, may thus mean that the traditional PSS models (e.g., Tukker) might no longer be valid in their existing forms. However, additional studies are needed to find new integration schemes, that support the development of emerging business modes, their value propositions, as well as to identify the best underlying technologies. This special session aims to explore different forms of integration within a product-service system context. The objectives support the aim are to:

  • develop new frameworks to describe integrated value proposition within a PSS context;
  • understand and characterize different digitally-enabled value propositions;
  • identify how new technologies enable new value propositions;
  • describe how to better integrate circular economy aspects into the existing value propositions and business models.
    Qualitative and quantitative papers are requested for this session rather than literature reviews.

Service Lunch: “Essen, Lernen, Netzwerken”

Organized by the Smart Services Expert Group.

The Kistler Innovation Lab as a powerful Digitization Booster

Kistler is the global leader for providing measurement technology for pressure, force, torque and acceleration. The Kistler Innovation Lab builds on the vast amount of data collected with our sensors and uses data science, mathematics and signal processing to create data-based services and solutions. In this talk, we present the digital transformation at Kistler with a focus on the ramp-up of the Innovation Lab and on first successful projects.

Smart Services invites to the next Service Lunch with speaker Nikola Pascher from Kistler Instrumente AG.
Please register at: https://ch.xing-events.com/Kistler_Innovation_Lab
You can also find all relevant information in the flyer!

Service Lunch mit Erfolgsautor Mario Herger („Das Silicon Valley Mindset“)

 25. September 2017

Service Lunch
mit Erfolgsautor Mario Herger
(„Das Silicon Valley Mindset“)

Wie Data-driven Innovation unsere Welt auf den Kopf stellt (am Beispiel der Automobilindustrie illustriert)

In diesem Referat zeigt Mario Herger, der seit 2001 im Silcon Valley lebt, wie die digitale Innovation ganze Wirtschaftszweige umwälzt. Alle, die sich für Digitalisierung und Innovation interessieren, sind herzlich eingeladen, sich von diesem Referat inspirieren zu lassen.

25. September 2017, 11.45h – 13.15h
ZHAW Zürich, Lagerstrasse 41 (direkt am Zürich HB), 6. Stock, Raum ZL O6.12

• Platzzahllimitiert
• BrownBagLunch
(Verpflegung bitte selber mitbringen)

Service Lunch – Digital Twin – Challenges & Concepts

Digital Twin is a buzzword that is broadly used in the context of digitalization. Not everything that is mentioned is feasible, and not everything that creates value is mentioned in the context of Digital Twin. In this talk, I will present a concept that is currently being pursued by ABB.

Service Lunch: „Essen, Lernen, Netzwerken“

27. Juni 2018, 11.45h – 13.15h

ZHAW Zürich, Lagerstrasse 41 (direkt am Zürich HB)

Raum ZL 03.08

Find details here.

Service Lunch – Towards a Data-Driven Company

Towards a Data Driven Company

The data driven company is a combination of mindset, skills, infrastructure and the capability to rapidly adapt business models. Join us for lunch and learn how Vontobel is approaching it.

Service Lunch: „Essen, Lernen, Netzwerken“

Platzzahl limitiert
Brown Bag Lunch (Verpflegung bitte selber mitbringen)

24. Oktober 2018, 11.45h – 13.15h ZHAW Zürich, Lagerstrasse 41 (direkt am Zürich HB), Raum ZL E0.11

Register here.

“Smart Services” Service Lunch : Innovating Healthcare through Mobile Data and Predictive Analytics

Brown Bag Lunch Speaker Series “Smart Services”

Innovating Healthcare through Mobile Data and Predictive Analytics – Insights from Swisscom & ZimmerBiomet

Date & time: January 16th, 2019, 11.45h – 13.15h,

Location: ZHAW Zurich, Lagerstr. 41 (next to Zurich HB), Room ZL 03.09

Get best practice insights, exchange, network: Mr. Alex Geiger of Zimmer Biomet will present how Apple Watch data is used for the first time in a major clinical study on orthopedic patients. Mr. Matthias Mohler of Swisscom will illustrate how predictive analytics is already applied in clinics to better plan patient services, staff and bed availability.

Fee: Free for Alliance members, CHF 20 for Non-Members

Registration: https://ch.xing-events.com/SmartHealthcare

Brown Bag: Please bring your own brown bag food & drink

Smart Data und künstliche Intelligenz – Wie schaffen wir Nutzen für unsere Kunden?

Expert Group “Smart Services” brings to you:

Smart Data und künstliche Intelligenz – Wie schaffen wir Nutzen für unsere Kunden?

Date: 24th June 2019, 18:00-19:30

Location: Pädagogische Hochschule Zürich (Europaallee, next to the train station)
Room LAA-G001
(check out this map: Lageplan)

The event takes place in German language.


Alexa – Bitte Licht!

Die Entwicklung und fortschreitende Verbreitung von Künstlicher Intelligenz (KI) in den unterschiedlichsten Formen – wie als Sprachassistenten, autonome Fahrzeuge oder automatische Übersetzer – sind beeindruckend. Voraussetzung für das Training dieser lernenden Modelle sind sowohl umfangreiche wie auch geschickt zusammengestellte Datensammlungen. Auch in der Finanzbranche haben Smart Data und KI-basierte Analysemethoden Einzug gehalten.

– Wie werden Smart Data und KI in der Finanzindustrie bereits eingesetzt?

– Was ist der Nutzen für die Kunden?

– Was sind die Herausforderungen und Grenzen bei der Umsetzung?

– Was sind die Potenziale von künstlicher Intelligenz im Banking?

– Was sind die Auswirkungen auf die Arbeitswelt im Banking?


Dr. Gundula Heinatz Bürki, Managing Director, Swiss Alliance for Data-Intensive Services
Francois Rüf, Head of Data, AI & Machine Learning, Bank Vontobel AG
Tanja Rebuzzi, Head Front Support, Credit Suisse (Schweiz) AG

Dr. Christoph Kley, Dozent Institut für Wealth & Asset Management, ZHAW School of Management and Law

Full information.

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