Tag: Smart Services

The 2024 Smart Services Summit invites academics, industry experts, and practitioners to explore the transformative impact of digital technologies and artificial intelligence on value co-creation within service ecosystems. This year’s theme emphasizes the critical intersections between technology and collaborative value-creation processes, highlighting how these elements reshape business models, customer experiences, and service management.

Topics of Interest:

• Digital Facilitation of Value Co-creation: How digital tools and platforms enhance value co-creation between providers and consumers.
• AI-driven Innovations in Service Design: Exploring AI’s role in developing new service offerings and enhancing interaction between actors
• Automating Customer Engagement: The impact of automation and AI on customer engagement strategies and outcomes.
• Data Analytics in Value Perception: Using analytics to understand and enhance how different beneficiaries perceive and measure value.
• Data Analytics for Sustainable Value Co-creation: Reconciling business and societal value co-creation with data and analyses.
• Balancing value creation between individuals and organizations: Value for business organizations as an enabler or counterpart to value for individuals inside or outside (e.g. customers)
• Integrating AI with Service-Dominant Logic: Application of service-dominant logic in AI-driven service environments to foster collaborative value creation.
• Ethical Considerations in AI-enabled Services: This section addresses the ethical implications of using AI in service delivery, particularly regarding privacy, transparency, and equity.
• Case Studies on AI and Value Co-creation: Real-world examples of successful AI applications that have led to innovative co-creation practices.
• Value from regulations: New EU regulations on data ownership in B2B and B2C markets offer the opportunity to improve data governance and lead to value co-creation.

Contributions are expected to be rigorously researched and provide new insights into the challenges and
opportunities presented by digital technologies and AI in the context of value co-creation. All submissions will undergo a peer review process, with accepted papers to be included in the conference proceedings published by Springer.

As with previous years, we are looking for early-stage research and will publish the proceedings with Springer again. Furthermore, we will use industry to set the scene and the context from their position and follow them with impactful academic presentations.

Registration

Summit Chairs

Prof. Dr. Shaun West, Hochschule Luzern, shaun.west@HSLU.ch
Dr. Jürg Meierhofer, ZHAW School of Engineering, juerg.meierhofer@zhaw.ch
Dr. Thierry Buecheler, Oracle, Zürich, thierry.buecheler@oracle.com
Special guest chair: Dr. Giulia Wally, Blekinge Institute of Technology, Sweden, giulia.wally.scurati@bth.se

Keywords

Smart Services
Industry 4.0
Product-Service Systems
Value Co-creation
Service Quality
Service Science
Service Design

Submission procedure

i. Write a short abstract: https://easychair.org/conferences/?conf=3s2024
ii. Short abstract submission: 1 July 2024
iii. Notification of acceptance: 14 July 2024
iv. Full paper submission: 14 September 2024
Acceptance of papers is based on the full paper (up to 12 pages in length, including references). All papers will be peer-reviewed and published by Springer.

Templates

There is no template for the abstract.
Word template for the papers: https://bit.ly/4aV5hRd
For initial submission, please submit only a PDF without author details.
For final submission, please submit both PDF and DOC versions.
Our conference will use APA style for references and papers will be limited to 12 pages.

Proceedings from 2023

The proceedings from 2023 will be published in June 2024.

The volatility we have experienced recently was unexpected, and society needed to be sufficiently prepared. Unforeseen resource shortages, logistics and skilled people have further challenged our society. We see today that the markets are driven by the scarcity of resources rather than demand. Coupled with this is the need to integrate sustainability into our behaviour. All of this results in a wave of short-term and rushed management decisions that are not sustainable in the medium- and long-term and, in many cases, create unforeseen consequences that, on an individual basis, make sense yet, on a systemic basis, make the situation worse. 

It became evident that we need to be more resilient and able to deal with the changes our rapidly changing world throws at us. Resilience can be achieved by rapidly adapting to a dramatically changed situation (through resourcefulness, adaptability, and flexibility) (Conz & Magnani, 2020). Capacity increases can achieve this by improving the system’s ability to absorb shocks (e.g., by more redundancy, robustness, or agility). Smart services can provide the capability to adapt within ecosystems. By their inherent design of resource integration in socio-technical systems (Vargo et al., 2018), services systems build up the dynamic capabilities to rearrange existing resources for adapting to dynamically changing needs.

The smart services summit 2023 will be dedicated to the capability of smart service systems to support resilience and build sustainability. Contributions are welcome in the following fields:

• How can smart services create value in dynamic ecosystems?
• How can dynamic capabilities be developed?
• How are resilience and sustainability in smart service systems interrelated?
• How can resilience and short-term value optimisation go hand in hand?
• What are practical examples and best practice experiences from companies?
• What role does AI play in building resilience and helping with sustainability?

Contributions are invited both from practitioners and scholars. We prefer emerging work that will create discussions; the studies could be based on cases and theoretical frameworks. Accepted papers will be published in Springer proceedings as 12-page papers. 

Prof. Dr Shaun West and Dr. Jürg Meierhofer

Registration

Submissions

Submissions can be entered here: EASYCHAIR

Abstracts must be made using the abstract template: CLICK HERE.

Full papers must be submitted using the Springer Word Template: CLICK HERE.

All submissions will undergo a blind review process. Further information can be found here: https://www.springer.com/gp/authors-editors/conference-proceedings/conference-proceedings-guidelines

Publication

The proceedings will be published in by Springer

Prior versions: https://link.springer.com/book/10.1007/978-3-030-72090-2

The co-chairs may contact authors directly for inclusion in an MDPI special call on “Service Ecosystem: Resilience and Sustainability”.

Venue

The conference will be held in Zürich on 27 October 2023.

Contact

All questions about submissions should be emailed to:

Jürg Meierhofer, Lectuerer for Business Engineering and Operations Management (juerg.meierhofer@zhaw.ch),

Shaun West, Professor for Product-Service System Innovation (shaun.west@hslu.ch)

Sponsors

Home – Databooster

Zurich University of Applied Sciences/ZHAW

HSLU Hochschule Luzern – HSLU